Because we sell food, we have to be careful about hygiene. Opened products can't be resold, but we stand fully behind the quality of every pack we send.
01 What we cover
You're eligible for a replacement or refund if, within 48 hours of delivery, you tell us about any of these:
- The pack arrived torn, leaking or damaged.
- You received the wrong product, size or weight.
- An item from your order is missing.
- The product is past its expiry date or has a quality issue, like insects, moisture or an unusual smell.
02 What we can't accept
- Opened or partly used products, unless there is a quality issue.
- Change-of-mind returns after the seal has been broken.
- Products damaged by improper storage after delivery.
- Issues reported more than 48 hours after delivery.
03 How to make a request
- 1
Message us
WhatsApp us with your order number.
- 2
Share photos
Clear photos of the product and packaging.
- 3
We sort it out
We arrange a replacement or refund.
Please keep the product and packaging until your request is resolved, in case our courier needs to collect it.
04 How refunds are paid
Once approved, refunds are processed within 5–7 working days. Prepaid orders are refunded to the original payment method. For cash on delivery orders, we refund by bank transfer or mobile wallet to the account you share with us.
05 Order cancellations
You can cancel free of charge any time before your order is dispatched. Once it has been handed to the courier, it can no longer be cancelled, but you can still refuse delivery at the door.
06 Delivery charges
If the problem was our mistake (damaged, wrong or missing items), we cover all delivery costs for the replacement. Delivery charges are non-refundable for refused or cancelled orders after dispatch. See our shipping policy for details.